Missing Items / Damaged Product: Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to The Kleen It Shoppe within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to The Kleen It Shoppe within 5 days of receipt.

Returns: Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. A standard 10% restocking will apply to all returned merchandise, excluding damaged or defective products or products that were shipped in error. At our discretion a 20% restocking fee may apply to all returned merchandise. If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit. No refunds after 30 days of invoice date. No refunds on electrical parts. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. This policy does not apply to damaged or defective products that are returned to Central Vacuum Factory. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges. We will not accept any returns or cancellations on merchandise that was special or custom ordered.